Shipping & Returns

Shipping

Ground rates are flat by total order weight, so a heavy order never surprises you at checkout:

Orders over 70 lb ship by LTL freight and are quoted individually — pallet size, lift-gate and delivery type all move the number, so a flat rate would be wrong in both directions. Email connect@wildfoxcoatings.com and we'll price it before you commit.

Local delivery

Free on orders over $500, within 30 miles of our Littleton warehouse — we run it out ourselves, typically 1–2 business days. No carrier, no freight class, and no pallet to unload at your end.

Choose local delivery in your cart before checkout. We'll confirm your ZIP is in range as you select it.

Collection

Free collection at 12435 Mead Way, Littleton, CO 80125, Monday–Friday, 8am–4pm. Most orders are staged within a business day or two — we'll email you when yours is ready, so please wait for that before driving over.

Choose collection in your cart before checkout — it isn't selected for you.

Cold-weather shipping

Waterborne coatings are ruined by freezing, and a pail can freeze in an unheated trailer long before it reaches you. In cold months we pack waterborne orders with heat packs to keep them above freezing in transit.

They help, but they can't guarantee it. A long transit or an extended stop in sub-freezing weather can still get through them. If a hard freeze is forecast along your route, the safer choice is to let us hold the order until it passes — tell us and we'll wait. Freeze damage on an order shipped at your request against that advice isn't something we can cover.

Damaged or missing

Inspect every shipment before you sign for it. Note any damage on the carrier's delivery receipt — an unqualified signature is the carrier's proof that it arrived intact, and it's very hard to walk back afterwards.

Report damage or a short shipment within 5 business days of delivery. Keep the packaging and the product until the claim is settled; carriers routinely ask to inspect, and a discarded pallet usually ends the claim. We'll replace or refund once it's resolved — you don't pay return freight on our error or the carrier's.

Returns

Tinted and custom-mixed product is final sale. Once it's tinted to your colour it can't be resold to anyone else, so we can't take it back. Check the colour, base and sheen before you order — and if you're unsure, order a sample first.

Everything else can be returned within 10 business days of delivery, unopened and in original packaging, with a return authorisation from us first. Unauthorised returns can't be matched to an order when they arrive.

Approved returns carry a 25% restocking fee, and return freight is yours unless the error was ours. Refunds go back to the original payment method once the product is inspected.

Cancelling

Cancel any time before an order ships for a full refund. Once it's shipped, it's a return. Tinted product can't be cancelled once mixing has started — call us quickly and we'll stop it if we can.